Faremovals

The quote process was fare quick and pleasant. The pro e was above mod range there were 6 out of 10 cheaper but they were man and van so we went for F A removals aka fare removals as they sounded more professional.

We opted for packing service at 200 extra and arranged 9am on Sunday. We received a call on Saturday saying they wouldn't be there till 2pm no problems as most of our belonging had gone into storage to ease the move

However from here on in it went wrong 1st they didn't turn up till 6pm after many frantic calls they were located but couldn't be given directions as lost and spoke NO English in the end another driver found them and they followed him.

The guys were Romanian very pleasant but as said spoke NO English so giving instructions on what to and not pack was hopeless.

After two hours they left only too find the bulk of the kitchen unpacked but they left us the boxes and bubble wrap apparently for us to do as they were finished.

Not worth 200 quid.

Ok so office called told us would be there at 10am at 8am call they were at gate frantic dress and let them in.

Again no English and s large luton even though we were told two luton or a lorry.

More frantic calls got agreement they would do a second trip.

They had run contracted to Anyvan a man and van company and again no English so instructions were hopeless.

Stuff was left behind not valuable CD rack and couple of cheap bookcases and an old recliner not end of world but annoying.

Was it worth 800 quid no it wasn't. The actual guys on the ground were polite helpful but didn't work for fare removals and spoke NO English.

Service cost: £800

I’ve been struggling to decide whether to write this review for some time, but I feel that the disappointment, frustration and upset we have experienced from our move needs to be addressed, and F A Removals has ignored all attempts to request redress.

We paid for a full service, including packing, furniture disassembly and reassembly, and finally unpacking. Unfortunately the service we received fell well below the standard we were expecting.

I believe that main cause of the problem was that on the initial packing day, F A Removals' operatives left the site far too early. They left at 3pm, leaving a huge amount of packing still to be done, and having done none of the furniture disassembly whatsoever.

This resulted in a huge amount of stress on the day of the actual move, where the disassembly was left until right at the end, meaning it was rushed, and most of our furniture was damaged. It also meant that we were extremely late in vacating the property, meaning that it not only caused us stress, but it caused our buyer stress, and our various agents too. My wife was in tears on several occasions.

We eventually only left the house after 4pm on the day of the move, meaning that we arrived after dark at the new house, and a rushed and disorganised unloading began. More of our remaining furniture was damaged at this point, many boxes destined for the house were put in the garage and vice versa, and not a single box was unpacked.

We still haven’t found some of our things, as some boxes were buried in the garage loft space, and we still haven’t managed to dig everything out.

The two main issues that I would have liked to be addressed are:

1. Damage to our furniture – Items damaged included our bed, my daughter’s cabin bed, my desk, the day bed in the spare room, some expensive oak kitchen units and various shelving units. Our patio furniture has also been scratched and scuffed, and the protective paint on our trampoline frame was extensively scratched, meaning that the steel frame is starting to rust badly. In fact, nearly every item of our furniture has been marked in some way.

2. The unpacking service – We paid £500 for this service, and as I mentioned before, not a single box was unpacked. The operatives left so early on the packing day, and took so long on moving day, that they only finished unloading the vans at around 8pm, and didn’t provide any unpacking service at all.

In the original quote to us, F A Removals cites an A class service and guaranteed satisfaction, but I’m afraid they did not achieve this during our house move.

Repeated attempts to request action have been ignored, and so our last resort is to publish negative reviews for the poor service received, and to contact the Removals Ombudsman.

Move size: 3 Bedroom Home Service cost: £2800

We used Faremovals as they were recommended to us by some friends who used them previously, they came, done a survey and sent us a quote the following day. The price was fair and we decided to use them. Thankfully, we were proved right in our decision and the removal was perfect from start to finish. They arrived early and got on with the job immediately, they put us at ease straight away and we had phone support by Brie all through the day. The best service we've ever received. Thank you and we will be recommending!

Move size: 2 Bedroom Home Service cost: £2290